Privacy Policy

Effective Date: 11/7/24

Introduction At Knoxbro Industries, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or purchase our grooming products. By using our website, you agree to the terms of this policy.

Information We Collect We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details.

  • Account Information: Username, password, and preferences if you create an account.

  • Transaction Information: Purchase history, order details, and payment confirmation.

  • Technical Information: IP address, browser type, device information, and usage data.

  • Communication Information: Records of customer support inquiries, comments, or messages.

  • Marketing Preferences: Details about your preferences for receiving marketing communications.

How We Use Your Information We use the collected information to:

  • Process orders and deliver products.

  • Communicate with you about your orders, promotions, and updates.

  • Improve our website, services, and customer experience.

  • Respond to inquiries, feedback, and customer support needs.

  • Comply with legal obligations and protect our business from fraud or security threats.

  • Conduct marketing, promotions, and personalized recommendations.

Cookies and Tracking Technologies Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us understand user behaviour, personalize content, and improve our services. You can manage your cookie preferences through your browser settings.

Data Retention We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Sharing Your Information We do not sell your personal information. We may share information with trusted third-party service providers who assist in operating our website, processing payments, or delivering products. These partners are required to maintain the confidentiality of your information. We may also share information if required by law, legal process, or government request.

International Data Transfers If you are accessing our website from outside the United States, please note that your information may be transferred to and stored in countries with different data protection laws. We take appropriate measures to ensure your data is handled securely and in accordance with this Privacy Policy.

Data Security We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure. We encourage you to take precautions to protect your account and data.

Your Rights and Choices You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of marketing communications at any time.

  • Request details about the information we hold about you.

  • Object to the processing of your data in certain circumstances.

  • Withdraw consent where processing relies on consent.

To exercise these rights, please contact us at info@knoxbro.com.au.

Children's Privacy Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will promptly delete such information.

Third-Party Links Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies before providing any information.

Changes to This Policy We may update this Privacy Policy to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. Your continued use of our website signifies your acceptance of any updates.

Contact Us If you have questions about this Privacy Policy or our data practices, please contact us at: Knoxbro Industries
Coffs Harbour, NSW, Australia
info@knoxbro.com.au